Blog

Insights and views on loyalty and customer engagement.

  • How to Create The Experiences Customers Want in 2020

    How to Create The Experiences Customers Want in 2020

    As we begin planning for 2020, brands are searching for the best strategies to drive consumer loyalty. CrowdTwist conducted research into what makes customers loyal. Here are the main takeaways.

    Read Article
  • Let's talk loyalty.

    Contact Us!
  • Exceeding Customer Expectations and Driving Brand Loyalty in 2019

    Exceeding Customer Expectations and Driving Brand Loyalty in 2019

    Read Article
  • Brand Storytelling: Using Authenticity to Build Customer Relationships

    Brand Storytelling: Using Authenticity to Build Customer Relationships

    What is brand storytelling and how can brands use authenticity to build customer trust & relationships? A look at demonstrating brand values, driving advocacy and differentiating through storytelling.

    Read Article
  • Capturing the Loyalty of the Skeptical Consumer

    Capturing the Loyalty of the Skeptical Consumer

    Here are some of the key findings of our research and recommendations for brands on how to engage and capture the loyalty of the skeptical consumer.

    Read Article
  • Earning Consumer Trust with Omnichannel Loyalty

    Earning Consumer Trust with Omnichannel Loyalty

    Read Article
  • Why an Emotional Connection Matters in Loyalty and How to Achieve It

    Why an Emotional Connection Matters in Loyalty and How to Achieve It

    Making investments in your loyalty initiatives to drive emotional an emotional connection with customers will significantly increase customer value and grow spend and engagement.

    Read Article
  • How Travel and Hospitality Brands Can Go the Extra Mile for Customers

    How Travel and Hospitality Brands Can Go the Extra Mile for Customers

    Travel and hospitality brands should go the extra mile for customers through engagement-based loyalty. Here are some ways to make loyalty programs fun and personalized for each traveler.

    Read Article
  • 6 Customer Loyalty Tactics to Increase Retention and Acquisition

    6 Customer Loyalty Tactics to Increase Retention and Acquisition

    Brands investing in customer loyalty can help drive engagement and retention and attract new customers simply by designing a program that rewards existing customers and appeals to new ones

    Read Article
  • Trends and Technology Impacting Consumer Shopping Habits

    Trends and Technology Impacting Consumer Shopping Habits

    Let’s take a look at the trends and technologies that will provide the maximum opportunity for marketers to sell to consumers, impact business, and drive retention in 2018.

    Read Article
  • Loyalty Program Strategies for 2018

    Loyalty Program Strategies for 2018

    Loyalty programs will evolve to a new level of sophistication in 2018. Here’s a look into some of the big predictions in loyalty this year.

    Read Article
  • Make Better Business Decisions by Leveraging Customer Data

    Make Better Business Decisions by Leveraging Customer Data

    Successful loyalty programs are a valuable source of customer data. Here are some of the areas where loyalty data can drive effective business decisions.

    Read Article
  • How Loyalty Can Help Retailers Compete Against Amazon

    How Loyalty Can Help Retailers Compete Against Amazon

    Read Article
  • The Most Innovative Loyalty Programs of 2017

    The Most Innovative Loyalty Programs of 2017

    Loyalty strategy and technology must continually evolve to keep customers coming back. Here are some of the most innovative loyalty programs from this year.

    Read Article
  • How to Leverage Data to Create Compelling Customer Experiences

    How to Leverage Data to Create Compelling Customer Experiences

    By leveraging customer data captured in a multichannel loyalty solution, brands can make personalized recommendations, offer relevant promotions, and sell relevant products or services.

    Read Article
  • Why Your B2B Company Needs a Loyalty Program

    Why Your B2B Company Needs a Loyalty Program

    Due to increased competition and price wars, B2B companies are realizing the value in investing in loyalty. Let’s take a look at the reasons more and more B2B companies are turning to loyalty.

    Read Article
  •  Omnichannel Loyalty: Connecting the Dots for a Better Customer Experience

    Omnichannel Loyalty: Connecting the Dots for a Better Customer Experience

    Most brands are moving towards adopting an omnichannel loyalty approach. A successful omnichannel loyalty program will connect customers to a brand across all touchpoints.

    Read Article
  • 5 Loyalty Program Best Practices for Quick Service Restaurants

    5 Loyalty Program Best Practices for Quick Service Restaurants

    QSRs need to develop programs that drive unique value, deliver convenience, and engage their customers when and where they spend their time. Here are some best practices to follow.

    Read Article
  • How Francis Ford Coppola’s Rewards Program Connects Customers Across the Entire Brand Portfolio

    How Francis Ford Coppola’s Rewards Program Connects Customers Across the Entire Brand Portfolio

    It is challenging for brands with multiple entities to connect with customers across their entire portfolio. Francis Ford Coppola uses loyalty as a way of unifying its brands and rewarding customers.

    Read Article
  • How Tarte Takes Marketing to the Next Level with Mobile & Loyalty

    How Tarte Takes Marketing to the Next Level with Mobile & Loyalty

    In today’s climate of everchanging trends, it has become harder than ever for beauty brands to maintain engagement with consumers. Find out how Tarte uses loyalty & mobile to combat this challenge.

    Read Article
  • Let's Talk Loyalty: Get in Touch Today

    Contact Us
  • How Brands Can Amplify Their Content Strategy Using UGC and Loyalty

    How Brands Can Amplify Their Content Strategy Using UGC and Loyalty

    It is necessary for brands to create dynamically rendered campaigns that are highly personalized. We discuss how brands can enhance their marketing strategies using UGC and loyalty.

    Read Article
  • loading
    Loading More...